Question 1

1. What are the ways of delivery?

Accepted Answer

Delivery within Romania.

We ship goods all over Romania, using the courier service Fan Curier. Delivery is carried out within 2 - 4 days.

International delivery.

We ship goods all over the world with the help of the DHL. The delivery takes from 10 working days.

Question 2

2. What are the prices of delivery?

Accepted Answer

Delivery within Romania costs 25 RON.

International delivery - 150 RON

Question 3

3. What is your return/exchange policy?

Accepted Answer

You can return or exchange goods that for some reason did not suit you, provided that its presentation, packaging, labels and waybill are preserved. That is why we advise you to try on and carefully inspect the goods after receiving them, without tearing the labels. You have 14 days from the date of purchase to return or exchange an item, due the Romania laws.

Question 4

4. How to return a product that did not fit?

Accepted Answer

You need to send the goods to the specified address: Bucharest, Sector1, str. Popa Tatu 1,mansarda, 010801. The payer for shipping services is the sender.

Question 5

5. Who pays for the return shipping?

Accepted Answer

The client/sender pays for return shipping.

Question 6

6. What documents do I need to make a refund?

Accepted Answer

To return the goods, you need to provide a receipt. After sending the parcel, please inform us of the tracking number so that we can track and receive the parcel in a timely manner.

Question 7

7. How will I receive money for returned goods?

Accepted Answer

Money are refund automatically by "Stripe" payment system.

Question 8

8. Can I get an extra discount? Do you have a discount product?

Accepted Answer

Discounts are possible during the sales period. Also, products with discounts are located in the "SALE" section.

Question 9

9. Can i have the discount if the defect of the product is found?

Accepted Answer

In this case, you need to return the goods. If we have the same product in stock, we can exchange it for a similar one. No additional discounts are provided. We will send a detailed description of how to return the goods and to which address to your email address.

Question 10

10. Does the color of the product, presented on the site differ from its real color?

Accepted Answer

The colors of all products correspond, sometimes a slight difference in color is possible, which depends on the brightness settings of the screen from which you are viewing the product.

Question 11

11. An error occured when i was making the online payment. What should i do?

Accepted Answer

You need to contact your bank and specify the reason why the payment is not made. Also, we can resend you a link to pay for the order online.

FAQ